Tier 1/2 IT Support & System Admin IRC293871

Description

Project Description
We are redefining the standard of care in mental health. Our platform empowers clinicians by automating administrative burdens—such as note-taking and compliance auditing—using cutting-edge AI and real-time audio analysis. By bridging the gap between clinical sessions and actionable data, we allow providers to focus on what matters most: the patient.

It uses a Chrome extension to capture session data and scrape information from clinical interfaces, which is then processed through a Django backend and Flask-based AI microservices. The system handles real-time data orchestration via Kafka and complex batch workflows with Airflow. Security and identity are managed via Auth0 and Cloudflare WAF. You will investigate technical issues across this entire stack, including browser-level scraping failures, API errors, and event-driven processing delays.

Requirements

 

A specialist with a strong troubleshooting mindset, able to identify and resolve IT issues efficiently.
Strong problem-solving skills with a structured approach.
Hands-on experience with JumpCloud (or similar IAM/MDM solutions) for user access and device management.
Experience with Google Workspace (admin level), including user, group, and access management.
Ability to troubleshoot SSO/MFA issues (lockouts, resets, authentication problems).
Experience managing SaaS tools (Slack, Atlassian, Notion), including user access and licenses.
Good macOS troubleshooting skills (login issues, FileVault, setup).
Ability to handle general IT support (email, connectivity, applications).
Experience with ticketing systems and Slack-based support.
Strong English communication skills (written and verbal) for effective user support.

Job responsibilities

 IT Support to handle user access, SaaS tools, and macOS support. This role combines IT support and system administration, with a strong focus on troubleshooting and user experience.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.