Description
Our client is the leading TV streaming platform in the US. We are looking for a Senior Salesforce developer to join the team working on an industry-leading Digital Marketing Management platform used by advertisers to manage their online and campaigns across all media channels, device platforms, advertising exchange, manipulate data, and manage client’s services to work on the strategic migration from Zendesk CRM to Salesforce.
Requirements
Highly skilled Senior Salesforce Developer to play a key role in the strategic migration from Zendesk CRM to Salesforce. The ideal candidate has at least 5+ years of hands-on Salesforce development experience, excels as an independent contributor, and can work with minimal supervision while owning complex technical deliverables related to data migration, system redesign, and integration.
Required Skills & Experience
– 5+ years of overall Salesforce development experience, preferably in enterprise environments.
– Experience with Salesforce Service Cloud – must have
– Experience with Salesforce Contact Center – must have
– Integration with external applications (ie: custom apps, 3p tools, etc) – must have
– Omni-channel experience (call routing, queue based routing, etc) – would like to have
– Integration with CCaaS (Contact Center as a Service) vendors (i.e., Amazon Connect, Zendesk, NICE, etc) – would like to have
– Apex Classes, Triggers, Batch Apex, Schedulable Apex
– Lightning Web Components (LWC) & Aura Components
– Visualforce pages
– SOQL, SOSL, Salesforce data model
– Salesforce APIs and integration patterns (REST/SOAP APIs, Platform Events, Middleware is a plus)
– Practical experience with data migration, data modeling, ETL processes, or CRM platform transitions
– Experience working with version control (Git), CI/CD pipelines, and DevOps practices.
– Strong understanding of the Salesforce security model, sharing rules, and data model design.
– Experience working in Agile development environments
– Relevant Salesforce certifications (Platform Developer I/II) highly preferred.
– Strong analytical and problem-solving skills, especially around complex data structures.
– Excellent communication and documentation skills.
Job responsibilities
– Own Salesforce Service Cloud development for customer support platforms including case management, workflows, automations, and service analytics.
– Design and implement scalable, production-grade Salesforce solutions using Apex, LWC, triggers, async processing, and APIs.
– Translate ambiguous business problems into clear technical designs and durable implementations without supervision.
– Build and manage complex data models, data migrations, and large-scale data operations with accuracy and performance in mind.
– Design and implement bi-directional integrations between Salesforce and external systems (REST/SOAP, event-based, batch, or middleware-driven).
– Drive system behavior around SLAs, entitlements, routing, escalation, automation, and service intelligence.
– Identify platform limitations early and engineer around them instead of escalating excuses.
– Debug and resolve high-impact production issues across data, integrations, automation, and security models.
– Contribute to platform governance, performance optimization, and long-term maintainability.
– Collaborate with Product, Support Ops, and Engineering peers
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
