Senior Field Application Engineer IRC301632

Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Requirements

• B.Sc. in computer science, SW Engineering or equivalent
• 5+ years of experience in System Integration / Professional Services/ Tier 3 ISP WAN networking team
• Deep knowledge in networking protocols – CCNP level
• Linux hands-on experience
• Fluent English (writing and speaking)

Would be a plus

• Knowledge in Kubernetes / PON / DOCSIS
• Knowledge in RF Testing equipment, traffic generators, network sniffer
   

Job responsibilities

• Research for the root cause, troubleshoot, and investigate issues using multiple tools.
• Respond and resolve complicated customer issues and requests, which cannot be resolved by our Tier 2 support team.
• Join efforts with R&D and the PM to provide issue resolutions and implement product features.
• Work closely with Tier 2 support and PM to prioritize issues, communicate status, and oversee end-to-end resolution.

#LI-OT1 #LI-Remote

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.