Description
Our client from Retail are hiring a NetSuite Administrator to serve as the first line of support for our shared NetSuite ERP environment. This is a front-line, ticket-driven role focused on user support, account administration, and basic troubleshooting. You will partner closely with senior administrators and the broader IT team, gaining hands-on exposure to ERP operations, integrations, and process automation across two fast-moving prestige beauty brands.
This is an ideal opportunity for someone early in their ERP or systems administration career who is eager to grow into a full NetSuite administration or technical support role.
Requirements
Required Qualifications
• 4–5 years of hands-on NetSuite exposure in an administration, support, or end-user capacity.
• Familiarity with the core NetSuite modules and end-to-end business processes, with emphasis on Record to Report, Order to Cash, Procure to Pay, Demand to Buy, and 3PL / warehouse integration flows.
• Strong troubleshooting mindset with the ability to triage, document, and escalate issues methodically.
• Comfort reading and interpreting logs, error messages, and integration outputs.
• Excellent written and verbal communication skills, with a customer service orientation.
• Ability to manage and prioritize multiple tickets in a ticketing system (e.g., Freshservice, Jira, ServiceNow).
• Strong attention to detail and a willingness to learn.
Preferred Qualifications
• NetSuite SuiteFoundation certification (or working toward it).
• Exposure to iPaaS / integration platforms (e.g., Celigo, Boomi, Workato, or similar).
• Basic understanding of SuiteScript, saved searches, and workflows.
• Experience supporting users across finance, operations, or supply chain functions.
• Familiarity with ecommerce tools
Job responsibilities
- Serve as the primary point of contact for NetSuite end-user support, triaging and resolving incoming tickets within defined SLAs.
- Perform day-to-day account administration: user provisioning and deactivation, role assignments, permission adjustments, and basic security maintenance.
- Troubleshoot common front-end issues including saved searches, dashboards, forms, fields, and transaction errors.
- Escalate complex L2/L3 issues to senior administrators with clear, well-documented context and reproduction steps.
- Provide first-line support for iPaaS / integration solutions — monitoring integration runs, reviewing logs and error queues, and identifying failed records for remediation.
- Assist in reviewing system logs, error messages, and integration failures to help diagnose root cause.
- Maintain documentation, knowledge base articles, and standard operating procedures for common requests and fixes.
- Support user onboarding and training, helping new users navigate NetSuite effectively.
- Assist senior administrators with testing, data cleanup, and routine system maintenance tasks.
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What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
