Description
What Role You’ll Play
As a Proxy Product Owner, you will drive the vision, strategy, and delivery of one or more digital products within the Client’s subscription and cloud platform. You will own the product backlog, make prioritization decisions, and ensure that every product increment delivers measurable business value.
You will serve as the voice of both the customer and the business within the engineering team, balancing stakeholder needs, technical constraints, and market opportunities. In this role, you will collaborate closely with a global, cross-functional Agile team consisting of Solution Architects, Software Engineers, Business Analysts, and DevOps Engineers.
Department / Project Description
Our client is a well-known brand in the construction industry. The Subscription & Development Platform IT team, part of the Client’s Global IT organization, builds and maintains the Client’s global cloud platforms and subscription services, enabling secure, reliable, and scalable software delivery for digital products, services, and AI-driven innovation.
The team follows modern Platform Engineering and DevSecOps principles while fostering a culture of continuous learning, ownership, and collaboration. As part of an international, multidisciplinary team, you will contribute to the development of enterprise-scale microservices, including identity management, subscription APIs, and AWS infrastructure automation, supporting millions of users across the Client’s digital ecosystem.
Requirements
Must-have
- Bachelor’s, Master’s, or Ph.D. degree in Computer Science, Business Administration, Information Systems, Engineering, or a related field.
- Proven experience as a Proxy Product Owner, Product Manager, or in a similar role within a software or IT environment.
- Strong understanding of Agile product development methodologies, including Scrum, Kanban, and backlog management.
- Experience translating business needs into product requirements, user stories, and acceptance criteria.
- Ability to make data-driven prioritization decisions while balancing competing stakeholder interests.
- Excellent communication and presentation skills, with the ability to influence stakeholders at all organizational levels.
- Strong analytical skills, with the ability to use data and metrics to drive decision-making.
- Experience with Atlassian tools, including Jira and Confluence, for product and backlog management.
- Understanding of cloud-native software delivery, including microservices, APIs, CI/CD, and cloud platforms.
- Ownership mindset, taking responsibility for outcomes rather than just deliverables.
- English proficiency enabling fluent and effective communication with the client and team members.
Nice-to-have
- Experience with subscription-based business models, SaaS, or digital platform products.
- Knowledge of AWS cloud services and modern software architecture patterns.
- Familiarity with SAP integration in enterprise environments.
- Experience with ServiceNow and IT operations processes.
- Understanding of licensing models, entitlement management, or billing systems.
- Background in UX research, customer discovery, or design thinking methodologies.
- Experience or knowledge of the relevant technology stack.
#LI-KLAC #LI-HYBRID
Job responsibilities
Product Vision & Strategy
- Define and communicate the product vision, roadmap, and success metrics aligned with the Client’s digital strategy.
- Identify market opportunities, customer pain points, and business value drivers for the subscription platform.
- Translate strategic objectives into actionable product goals and measurable OKRs/KPIs.
- Continuously evaluate and adapt the product direction based on data, customer feedback, and market trends.
Backlog Management & Prioritization
- Own and maintain a well-structured, prioritized product backlog.
- Create and refine user stories, epics, and acceptance criteria in collaboration with Business Analysts and Engineering teams.
- Make trade-off decisions between business value, technical debt, operational needs, and innovation.
- Ensure the team consistently works on the highest-impact initiatives aligned with business objectives.
Stakeholder Management
- Act as the primary point of contact for business stakeholders, regional teams, and senior leadership.
- Gather and consolidate input from multiple stakeholders, including Business, Operations, Engineering, and Compliance.
- Manage stakeholder expectations, communicate progress, and present product outcomes to leadership.
- Build strong relationships across the Client’s global organization to drive alignment and adoption.
Delivery & Execution
- Actively participate in Agile ceremonies, including sprint planning, reviews, retrospectives, and daily stand-ups.
- Accept or reject delivered increments based on the Definition of Done and acceptance criteria.
- Remove impediments and ensure the team has a clear understanding of priorities and business context.
- Coordinate releases, go-live activities, and change management with operational teams.
Data-Driven Decision Making
- Use product analytics, customer feedback, and operational data to inform product prioritization and direction.
- Monitor product KPIs, including adoption, usage, SLA compliance, customer satisfaction, and ticket volumes.
- Conduct A/B testing, experiments, or pilot initiatives to validate hypotheses before full-scale implementation.
Operations & Continuous Improvement
- Understand the operational impact of product decisions, including support workload, incident frequency, and SLA performance.
- Review ServiceNow ticket trends and production issues to identify opportunities for product improvements.
- Drive the reduction of manual operational effort through automation and self-service capabilities.
- Champion the continuous improvement of processes, tools, and team ways of working.
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
