Atlassian

Jira Service Management 4.15.x release notes
Mindville Insight is a powerful app for asset and configuration management that lets you create and manage your IT and business assets, and interact with them through requests, incidents, changes, and more. Whether it’s hardware, software, or office equipment, you can see everything you own at a glance and categorize it in a clear way.

Jira Service Management and Confluence
With Jira Service Management, the new service desk, it is possible for your company to offer customers a knowledge database for frequently arising questions. Confluence in particular lends itself as a tool for this purpose.