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Senior Service Delivery Consultant IRC212706

Job: IRC212706
Location: Mexico - Mexico City
Designation: Senior Engineer
Experience: 3-5 years
Function: Product Support
Skills: Asset Management, JSON, PL/SQL, Powershell Scripting
Work Model: Hybrid


Service Delivery Consultants are skilled professionals who form part of our client’s SaaS Operations team delivering services to our client’s clients. The main purpose of the role is to contribute to the successful support and maintenance of their Dimension platform and to all aspects of service delivery around it.

Service Delivery Consultants support clients by providing solutions and deploying services related to the usage of Dimension. They work closely with local and global teams within our client. They instruct, coach and mentor less experienced consultants.

In this key role you will work in NA shift to provide technical support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment – grow with us!


  • Mandatory: Experience with operating standard applications, preferable in the financial sector, troubleshooting, resolving issues and/or being an SME for application usage
  • Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels
  • PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language
  • Desirable: Knowledge of Cloud operations (AWS, Azure) is a plus
  • Desirable: Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
  • Desirable: Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
  • Desirable: Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background
  • Mandatory: Fluency in English

Job Responsibilities:

  • Be a point of contact for client installation of SimCorp Data Management
  • Maintain clients installation and identify projects for improvements of clients installation Investigate and resolve issues that require product domain knowledge according to defined SLA – Analyze problems and issues which occur in SimCorp Dimension at existing clients independently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
  • Resolve client service requests (ad-hoc reports, license renewals, file-copies…)
  • Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective
  • Take part in validation and testing activities as needed
  • Ensure high quality of all deliverables provided to the client
  • Build and maintain Product knowledge base
  • Maintain client installation information
  • Provide feedback to Product Division and Global Standards on product quality and client needs
  • Support implementing projects to improve existing client installations
  • Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
  • Identify and drive development new Service Offerings with focus on bringing optimal value to our clients
  • Identify where clients can use new license modules & services
  • Become trusted adviser of our clients around the world

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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