Mid-Level Production Support IRC216744

Job Responsibilities:

Responsibilities:

Monitor system health and performance, utilizing advanced tools to detect, diagnose, and resolve issues proactively.
Serve as a primary responder on a 24/7 on-call rotation, providing immediate support for critical incidents to ensure high availability and continuity of services.
Use diagnostic tools to verify service availability and functionality, developing testing scenarios that mimic user behavior and interaction.
Manage production support tickets from inception to resolution, prioritizing issues based on severity and impact on business operations.
Conduct thorough assessments of Java JVM environments, identifying areas for improvement and implementing performance enhancements.
Communicate effectively with team members and stakeholders, providing clear and concise updates on incident status, technical challenges, and resolution plans.
Lead triage calls during incidents, facilitating collaboration among technical teams to ensure a coordinated and efficient response to emergencies.

We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.